VELRI client care

Shipping & Returns

Made to order

Production normally takes approximately 14 days before dispatch.

Worldwide delivery

Complimentary worldwide standard shipping is included. Import duties and local taxes, if charged by the destination country, are the customer’s responsibility.

Custom-order returns

Because each pendant is made to your chosen gemstone colour, it cannot be returned for a change of mind. If your order arrives damaged or has a quality issue, contact us promptly so we can make it right.